We have had the pleasure of working with Nareen across a number of ISO management system gap reviews and assessment activities. She demonstrates a strong and practical understanding of ISO management system standards and consistently takes a thorough, structured and professional approach to her work. Her ability to assess existing systems, identify gaps and areas for improvement, and provide clear and practical recommendations has been extremely valuable.
Her assessments are detailed and well considered, and she communicates findings in a clear and constructive manner. She is professional, reliable and knowledgeable, with excellent communication and report-writing skills. We would confidently recommend her to organisations seeking support with ISO gap assessments, management system reviews and compliance improvement.
Director | Citywide Consultant
"Practical risk management support that matched the reality of our funding and staffing environment."
As a not-for-profit operating across several community programs, we needed a risk framework and register that our board could engage with, without the resourcing of a large corporate compliance team. DSB Assurance ran workshops with both our executive and frontline program leads, which meant the risks identified reflected what was happening in service delivery, not a generic template. The bowtie modelling work helped our board understand control effectiveness in a way that previous risk reporting never achieved. Twelve months on, the register is a living document our leadership team reviews quarterly rather than something revisited only before an audit.
Executive Manager (Community Services Organisation, Far North Queensland)
"Audit-ready ISO 9001 and 45001 systems, delivered without disrupting delivery on active projects."
We engaged DSB Assurance to prepare for recertification against ISO 9001 and ISO 45001 while running several active construction projects simultaneously, so timing and disruption were real concerns. Nareen's review identified duplication between our quality and safety procedures that had built up over multiple management system iterations, and the consolidated structure she proposed reduced our documentation set considerably while improving traceability. The gap analysis ahead of the external audit meant there were no surprises on the day — every finding raised had already been addressed or had an agreed action plan in place. The certification body auditor commented that our documentation was some of the clearest they'd reviewed in the sector this year.
General Manager (Construction & Infrastructure Company, Cairns)
"Governance and management systems support that scaled with our growth."
As our firm expanded from a single office to servicing clients across North Queensland, our internal processes hadn't kept pace — policies were inconsistent between teams and we had no formal internal audit program. DSB Assurance helped us build an integrated management system aligned to ISO 9001 from the ground up, including a governance structure that gives our leadership visibility without adding unnecessary administrative burden on our client-facing staff. The engagement was scoped as a fixed-price project with clear milestones, which made it easy to budget for and track progress against. We now have an internal audit calendar and a system that's genuinely scalable as we continue to grow, rather than something we'll need to rebuild in two years.
Managing Director (Professional Services Firm, Townsville)
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